Payments
How to understand payment status and balance collection
Payments can be marked Paid, Pending Refund, Refunded, or Unpaid. If a payment still has money due, operators can collect the balance using Pay now, which sends the staff member into checkout with the correct amount prefilled. If a payment is unpaid or needs another attempt, the Retry action helps restart collection.
Payments can be marked Paid, Pending Refund, Refunded, or Unpaid. If a payment still has money due, operators can collect the balance using Pay now, which sends the staff member into checkout with the correct amount prefilled. If a payment is unpaid or needs another attempt, the Retry action helps restart collection.
Understand payment status and balance collection
Payments can be marked Paid, Pending Refund, Refunded, or Unpaid. If a payment still has money due, operators can collect the balance using Pay now, which sends the staff member into checkout with the correct amount prefilled. If a payment is unpaid or needs another attempt, the Retry action helps restart collection.
- Use the payment status dropdown inside the detail panel when staff need to correct or update a payment state.
- Pay now is used when there is a remaining balance due on the booking.
- Retry is used when the payment needs another collection attempt, such as after a failed or incomplete payment.
Tips
- Train staff to open the payment detail panel before answering refund or invoice questions so they can see the full transaction context.
- Use the search and filter controls every morning to review unpaid transactions and recent refunds.
- Processing fees from Stripe or Square are distinct from any platform fees shown in the booking breakdown.