Payments
How to full refunds, partial refunds, and refund as credit
Refunds do not need to be all-or-nothing. Teams can issue a full refund when the full charge should be returned, or a partial refund when only part of the payment needs to be reversed. If customer credit is enabled, the platform can also store the refund value as credit instead of returning cash or card funds directly.
Refunds do not need to be all-or-nothing. Teams can issue a full refund when the full charge should be returned, or a partial refund when only part of the payment needs to be reversed. If customer credit is enabled, the platform can also store the refund value as credit instead of returning cash or card funds directly.
Full refunds, partial refunds, and refund as credit
Refunds do not need to be all-or-nothing. Teams can issue a full refund when the full charge should be returned, or a partial refund when only part of the payment needs to be reversed. If customer credit is enabled, the platform can also store the refund value as credit instead of returning cash or card funds directly.
- A full refund returns the entire remaining refundable balance.
- A partial refund returns only the amount entered by the operator.
- Refund as credit is useful when the guest is rebooking later and the business prefers to keep the value on account.
- Credit refunds require a customer email because the credit must belong to a specific customer account.
Tips
- Train staff to open the payment detail panel before answering refund or invoice questions so they can see the full transaction context.
- Use the search and filter controls every morning to review unpaid transactions and recent refunds.
- Processing fees from Stripe or Square are distinct from any platform fees shown in the booking breakdown.