Gift vouchers
How to voucher statuses and balance tracking
Issued vouchers are not all treated the same. The platform distinguishes active, inactive, used, expired, and fully redeemed voucher situations so staff can tell whether a voucher is currently valid and whether any redeemable balance remains.
Issued vouchers are not all treated the same. The platform distinguishes active, inactive, used, expired, and fully redeemed voucher situations so staff can tell whether a voucher is currently valid and whether any redeemable balance remains.
Voucher statuses and balance tracking
Issued vouchers are not all treated the same. The platform distinguishes active, inactive, used, expired, and fully redeemed voucher situations so staff can tell whether a voucher is currently valid and whether any redeemable balance remains.
- Active means the voucher is currently usable under its rules.
- Used or fully redeemed indicates the value has already been consumed.
- Expired indicates the voucher is outside its valid date window.
- Remaining balance shows how much value is still available on a partially redeemed voucher.
Tips
- Set voucher restrictions at the voucher-type level first so every issued voucher inherits consistent behavior.
- Use All vouchers for support and balance questions, and Voucher types for pricing and rule changes.
- Review expiration, day-of-week, and exclusion rules carefully before launching seasonal campaigns.