Emails
How to sMS template area
The SMS Templates tab exists alongside email templates so teams can manage messaging across channels. SMS capability depends on the messaging and integration setup, and the page also checks whether Twilio is connected so the business can understand whether SMS sending is operational.
The SMS Templates tab exists alongside email templates so teams can manage messaging across channels. SMS capability depends on the messaging and integration setup, and the page also checks whether Twilio is connected so the business can understand whether SMS sending is operational.
SMS template area
The SMS Templates tab exists alongside email templates so teams can manage messaging across channels. SMS capability depends on the messaging and integration setup, and the page also checks whether Twilio is connected so the business can understand whether SMS sending is operational.
- Use SMS Templates when the business wants text-based customer communication in addition to email.
- Twilio connection state affects whether SMS messaging is actually ready to send.
Tips
- Finalize global email branding before rewriting templates so the previews and final messages reflect the same visual system.
- Verify the sending domain before scaling campaigns or operational email volume.
- Review the full template library, because many customer events use different templates than teams initially expect.