Abandoned bookings
How to how the Abandoned Bookings page is organized
The Active / Inactive button in the header turns recovery on or off for the public booking site. Inactive hides the consent checkbox on the booking form and stops new recovery emails from being scheduled. Recovery Settings holds timing and GDPR options. Abandoned Bookings is the list of incomplete carts.
The Active / Inactive button in the header turns recovery on or off for the public booking site. Inactive hides the consent checkbox on the booking form and stops new recovery emails from being scheduled. Recovery Settings holds timing and GDPR options. Abandoned Bookings is the list of incomplete carts.
How the Abandoned Bookings page is organized
The Active / Inactive button in the header turns recovery on or off for the public booking site. Inactive hides the consent checkbox on the booking form and stops new recovery emails from being scheduled. Recovery Settings holds timing and GDPR options. Abandoned Bookings is the list of incomplete carts.
- Turn recovery Active before expecting carts or emails to appear.
- Save Changes on Recovery Settings is required; toggling fields alone does not persist until you save.
- The Abandoned Bookings tab loads carts when you open it.
Tips
- Start with a short abandonment delay and a recovery email within an hour while intent is still high.
- Require opt-in if you serve EU customers, and leave Keep checkbox automatically selected off.
- Use Send Reminder for large carts, and check Recovery History so you do not email the same guest repeatedly.